課程簡介（Course Description）
課程名稱（學分）再造企業——通向成功的新路（1分）
課程編號🚸：
任課教師：Wolfgang Kremser
(Professor, Dipl. Ing. Dr. techn., University of Applied Sciences Vorarlberg, Austria)
課程目標👷🏽：
1. 學生應了解企業流程管理在公司運營發展中所扮演的角色🤞🏿，能夠運用"映射"和"再造"工具對流程進行改進以推動公司的發展；在開發項目中學會如何扮演團隊領導的角色；掌握流程管理的重要方法🔠🧝♂️；而作為未來的實踐者🧑🎨，應詳細掌握流程再造的主流方法。
2. 課程旨在提供一個深入的視角幫助學生了解企業再造和流程管理的重要方法⚈👩🦰，以便於他們掌握企業內部和企業之間流程分析、流程設計和流程編製的應用方法和技能🧚🏼♀️。
3. 學生應學會如何設計和執行企業的流程管理系統👨👨👦👦，並掌握對已經存在的流程管理系統進行持續改進的重要方法🤳🏼。
課程內容
課程旨在檢視組織再造的績效及其與組織運營中銷售🙍🏼♀️、生產與采購等環節動態發展的關系。對於當今企業而言，柔性化和交易費用降低的優勢比之勞動力分工的優勢更為突出和重要，因此，企業需要對流程進行管理，並重新構建組織結構。企業流程的重新設計和改進已經成為經濟管理理論和實踐的主導課題。集成化、跨職能合作及流程再造等方法已經成為企業生存和獲得競爭優勢的有效工具🐣。
全球不同地區的咨詢公司和研究機構已經開發了數量繁多的工具和方法，他們在一定程度上具有差異性。BPM/ARS是最為精密的方法之一，也是課程重點介紹的方法。
課程內容主要包括🧖🏿♂️：企業變革動力；流程管理原理；企業流程配置；現有狀況診斷；流程設計與更新🤽🏽♂️；流程方案執行等🎴。
教材與主要參考書：
1. Burlton, R. 2001. Business Process Management. Profiting from Process. SAMS.
2. 教學中提供的其他學習資料
考核方式及成績評定辦法🏗：
課前作業 20%
考勤及課堂參與度 20%
課堂口頭報告 20%
書面報告或筆試 40%
綜合各項，60分及以上者為通過課程考試；課程學習優秀者成績為90分以上。
先修課程：管理學；基礎運營管理
建議選課對象🎅🏼：意昂2官网二年級、三年級本科生
備註：
Course Name (Credits) Reengineering the Business – new ways to success
Code:
Instructor(s): Prof. DI Dr. Wolfgang KREMSER
Objectives:
Students understand the role of business process management in the development of business operations in a company. In addition, students are able to utilize business process mapping and re-engineering as a tool in company’s development work. Students become enabled to act as team leaders in a development project. Students have a fundamental understanding of the most important methods presently at their disposal, and - as future practitioners - they have a detailed understanding of leading methods.
The course is aimed primarily to give an in depth look at the most important methods available. Students gain the skills for the application of the methods for process analysis, process design and process documentation of intra-and inter-company processes.
Students become enabled to design and implement process management systems in companies as well as the continuous improvement of an existing process management system. Processes and their importance to improve competitiveness are known and can be communicated by way of examples. The benefits of process management for the improvement of existing processes and for the development of new procedures can be identified and can be documented with examples. The differences between process management and business process reengineering are known and can be explained with examples. The main methods of process management can be targeted applied in practice.
Contents:
This course examines the performance of functional organizational models as these relate to the increasing dynamics of all parts of operation management - sales, production and procurement. After a certain point, the advantages of both flexibility and transaction costs outweigh the advantages of a functional division of labor. This leads to structured Process Management.
Both the improvement and redesign of business processes has become a dominant theme in business practice and economic theory. The approach of an integrated, cross-functional, process-oriented redesign has established itself as an effective tool for improving competitiveness, survival and viability of the enterprise.
Both consulting firms and research institutes from different "schools of thought" and regions have developed a number of methods used, which differ to some extent. Business Process Modeling with ARIS (Architecture of Integrated Information Systems) is one of the most sophisticated tools.
The main contents include Drivers of business change; Principles of Process Management; Configuring Business Processes; Charting the Course of Change; Understanding the Existing Situation; Designing the Renewed Processes and Implementing and Rolling Out the Business Solution as well.
Text Books and Reference Books:
Burlton, R. 2001. Business Process Management. Profiting from Process. SAMS.
Readers provided by the lecturer.
Performance Evaluation and Score Assessment:
Assessment is based on the following criteria:
Pre-Assignment 20%
Participation and activeness in class 20%
Presentation of results 20%
Written examination 40%
To pass the course 60 % of the total amount of available points is required, for excellent grade 90%.
Prerequisites:
The student is familiar with basic company operations as well as with the business to business environment.
Targeted Students:
Business students in their 2nd or 3rd year of studies